Who is my contact person?
I work with an entire team of talented people and depending on your occasion you will have a first contact, Pattie Bruhn my Administrative Assistant and a second contact.
While we are in the planning stages most questions can be answered by Pattie we want you to feel extremely comfortable to call or email with any questions or concerns.
How will the event be run and how many staffers will be on hand?
TBD. Your event is unique and special so we have many options for example full-service, buffet style, stations, ala carte or a combination of some or all and much more. Our staffers are professionals and as such we always have at least 2 servers per 10-12 people (but we always have extra on hand just to be sure you and your guest are completely happy and satisfied).
What other services does SCR offer?
We offer the entire package! We offer event planning, decorating, bar services, special menu planning, packaged/bag lunch events, team building exercises, group nutrition classes, cooking lessons, and a whole lot more!
Is SCR licensed and/or insured?
Yes, we are both licensed and insured and our staff is well-trained in culinary policies and procedures. As certified professionals, we stay on top of trends and changes both within the industry and locally so our clients can rest assure that their event will run smoothly.
Where does SCR get its ingredients?
In an effort to provide our clients with the best and freshest ingredients we shop local and buy in-season whenever possible. If you have a specific request or special dietary concerns we do our best to ensure you and your guests safety from start to finish.
What equipment does SCR have vs what equipment needs to be rented?
SCR is a full-service catering and chef services business and as such we have all the equipment required to host your event no matter how small or large. Should rental equipment be required we will take care of making sure it is available and pass on any savings to you.
Will I see a broken-down cost or estimate of cost prior to the event?
Yes. In your proposal is an estimated cost of the event and from there we work out any additional concerns and answer any questions you may have. Because we are a “freshest food” organization we base our costs on goods at the time the contract is written. Contracts written “out-of-season” include information that the price is based on current prices and may be subject to change. SCR does its best to provide it’s clients with the best and most accurate pricing available and will not make changes unless discussed with the client prior to those recommended changes.
We will provide a “per-person” charge for your convenience which will not include taxes or gratuity but may include a “service charge.” Service charges can include set-up, break-down, additional staff, decorations, venue costs, special equipment, etc.
What is SCR’s leftover policy?
While it is not recommended that leftovers be taken away from the event SCR will package and allow food to leave the building with the client only and if the client assumes all responsibility once the food has left the building.
(NOTE: The concern is that foods taken out of controlled climates and temperatures may become tainted as certain bacteria can begin to grow and form on fresh and/or cooked foods over a specified period of time. SCR cannot and will not assume responsibility once food leaves the building.)
If my event runs over the time is there an additional charge?
Potentially. If the event takes place off-site, meaning SCR has had to sign a contract for rental and use of space, we have done so for a specified amount of time which you, the client, would have had an opportunity to request additional time. We do our best to estimate and include social networking time but as all good things must come to an end we must begin to breakdown and clean-up in preparation for the next journey. Your satisfaction and comfort is at the forefront of our minds and we will always ask if you would like more time and do our best to arrange it even if on-the-spot.
What food choices would you recommend for my event?
The possibilities are endless! You, the client, will sit down one of our qualified staff members and as we listen to what types of food enjoy we create a list of suggested items for you to consider. Your satisfaction and happiness is our number one goal.
Do you specialize in certain cuisines?
SCR has professionally trained chefs in most cuisines such as French, Italian, German and International. We are also trained in technique such as braising, sautéing, poaching and many other styles. We can prepare Kosher, Vegan, Vegetarian, Gluten-Free, Paleo, Ketosis diets and many, many others so feel free to ask for any cuisine with us!
Do we have to work off a preset menu or can you create a custom menu for our event?
SCR customizes each menu to suit our clients. Your satisfaction is our number one goal.
Can you accommodate dietary restrictions, such as kosher, vegan, etc.?
Yes, SCR can accommodate dietary restrictions and allergies and will always do our absolute best. SCR request that food allergies, restrictions and sensitivities be made known in writing prior to the event and at the time of registration and/or signing of the contract.
Do you offer package upgrades such as chocolate fountains, ice sculptures, cappuccino machines or specialty displays?
Do you do themed menus?
Absolutely. Themed menus are a specialty for us.
What’s the difference in cost between passed appetizers and appetizer stations?
Passed appetizers may fall under the “full-service” option meaning our servers will walk around with trays of appetizers so you and your guest can avoid lines or having to sit and wait. The price difference is determined by the number of participants being served and the staff required to serve them. Appetizer stations may be set up and are (somewhat) self-serve.
What’s the price difference between a buffet and a sit-down meal?
That is client specific and a number of factors come to play when deciding.
If we use an outside cake designer, do you charge a cake-cutting fee?
No, however this is an option that would be contract specific. Outside factors are considered.
What is the last date by which I can give you a final guaranteed guest count?
2 weeks prior to the event. Should it be less than 1 week SCR will do its best to be accommodating and may require an additional “setting fee.”
What is your payment policy? Do you accept credit cards?
Yes, we accept all major credit cards. At the time of signing the contract a 10% non-refundable deposit is due. This 10% goes towards the total cost of the event. Afterwards the payment may be made in 2 payments with a partial payment due 2 weeks prior to the event and the final payment due no later than 5 days prior to the event. (See contract for specific details pertaining to your event.)
Are there any fees that won’t be included in the proposal that we should be aware of?
No. Unless additional services, foods or other requests have been made your contract contains your total price for the event.
Once we book how quickly can we expect a contract?
The client can expect a contract within 24-48 hours after a booking conference and the contract is valid for 30 days after the initial conference.
What is your refund or cancellation policy?
Refund and cancellation policies are contract specific but general information may be viewed at the following pages for Policies and Procedures as well as Refund and Cancellation Policy. Clients may also call 860-830-1169 and request a copy.